This course deals with principles of customer service including skills, knowledge, attitudes, and behaviors pertinent to the professional development of the students.
This course deals with principles of customer service including skills, knowledge, attitudes, and behaviors pertinent to the professional development of the students. It also includes a discussion on why and how organizations must reach out and get in touch with the customers and the benefits that can be derived from that course of action such as satisfying the customers, increasing revenue and improving profitability.
Pre-requisite: OA-005.
